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  • FREE SHIPPING WITHIN AUSTRALIA FOR ALL ORDERS OVER $150
  • FREE SHIPPING WITHIN AUSTRALIA FOR ALL ORDERS OVER $150
  • FREE SHIPPING WITHIN AUSTRALIA FOR ALL ORDERS OVER $150

Rules of Returns

We have 3 rules of returns, item(s) must be returned:

  •     Within 30 days of purchase;
  •     Unworn and unused with the original tags still attached; and
  •     In the original packaging which must be in the original condition.

 

 

What if the item is faulty?

We aim to provide all customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible. Call us on 61 2 4731 4707 to notify us. Please note that we might need a photo or two showing the defect/fault, which will speed up the returns process for you.



We can only accept boots or shoes back if they are sent in their original packaging.

We are unable to accept boots or shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, just in case!

We reserve the right to refuse a return if the policy has not been adhered to.



When will I receive my refund?

Returns take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need 5-7 days to clear the funds back into your account.

Don’t forget – we send you emails along the way so keep an eye out on your inbox (including your junk/ spam folder).

 


How will I be refunded?

You will be refunded the same way you paid.

Credit card via Stripe:

Your refund will be credited into the same account your payment came from.